Frequently Asked Questions (FAQs)
Q: What services does Flamingo Express offer? A: Flamingo Express offers a comprehensive office pantry stocking service, including the delivery and arrangement of soft drinks, snacks, fruits, alternative milks, beers, condiments, cereals, jams, and more, with an emphasis on eco-friendly practices and personalized service.
Q: Which areas do you serve in London? A: Our services are currently available in select areas within London. Please register on our website to check if your location is within our coverage area.
Q: How do I register for Flamingo Express services? A: You can register for our services directly on our website. If your business is within our service area, you will be able to proceed with setting up your account and arranging a service agreement.
Q: Can I order products without a service agreement? A: To maintain our high standards of personalized service, we require a service agreement before any orders can be placed. This ensures that our services are tailored to your specific business needs.
Q: What makes Flamingo Express eco-friendly? A: We are committed to sustainable practices, including zero waste packaging and offering a selection of organic products. Our goal is to minimize our environmental impact while delivering exceptional service.
Q: How does billing work with Flamingo Express? A: Once a service agreement is in place, billing details and payment terms will be outlined and agreed upon. We offer competitive wholesale pricing, with the final billing reflecting the tailored services provided to your business.
Q: What is your cancellation policy? A: Cancellations must be made according to the terms set out in your service agreement.
Q: What if I have an issue with my order or service? A: We pride ourselves on exceptional customer service. If there is an issue with your order or service, please contact us immediately so we can resolve it promptly.
Q: How can I update my service preferences or cancel my subscription? A: You can update your preferences or cancel your subscription through your Flamingo profile on our website or by contacting our customer service team directly.
Q: Are there any hidden fees with Flamingo Express services? A: There are no hidden fees. All service fees will be discussed and agreed upon during the initial service consultation and clearly outlined in the service agreement.